Ferrovial - Annual Report 2012

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Services

Services

During 2012 Ferrovial Services has maintained its position as an international benchmark for the efficient provision of urban and environmental services and maintenance of infrastructures and facilities.

Considered in the market as a solid partner that is committed to its public and private clients, it provides services that enhance infrastructures and cities in an efficient and sustainable way.

Currently, its offers a wide range of innovative management solutions and services, which respond to its clients’ most demanding requirements. They are subject to high quality standards, are competitively priced and environmentally friendly.

The main characteristic of its range of services is the integrated management of assets, which covers their entire life cycle, and clearly differentiates the company from others in the industry. Ferrovial Services covers a full range of services, starting with the design stage and including the management, operation and maintenance of transport infrastructures, environmental services, and the management of building and facility services, with energy efficiency being a common factor in all these services.

People: the main asset 

Ferrovial Services is a business unit made up of people who work for people:

  • Increasing worker safety is a constant goal. In 2012 all accident rates continued their downward trend as a result of the campaigns and actions taken. Specifically, the accident incidence rate decreased by 6.9% and the frequency rate by 10.9%.
  • Managing the talent of the teams is a key factor for success. Training in new skills, along with a clear policy of retaining talent, enables the company to have the professionals and teams required to meet its objectives. Additionally, the company has launched several internal mobility programs (Secondment, Discovery, Business Pass), to promote exchange between different businesses and geographical areas and strengthen the organization’s capabilities.
  • Contributing to the society in which Ferrovial Services operates: This activity incorporates people from disabled and vulnerable groups into teams and collaborates in social events by providing staff and technical resources.

Innovation: guarantee of continuity

Providing services in an economic situation that places restrictions on most clients means that alternatives have to be found to traditional procedures. Ferrovial Services, in collaboration with clients and cutting-edge national and international institutions working on innovation such as the Massachusetts Institute of Technology (MIT), has increased the number of initiatives aimed at developing equipment, technologies and solutions to manage services more efficiently and economically.

Ferrovial Services has involved the entire organization in this search by creating a culture of innovation focused directly on the business. Ideas can be generated by anyone, collected, analyzed, developed and implemented in a viable way. 

Internationalization: exploiting experience

Ferrovial Services has developed a sound model of service provision and management that has enabled it to achieve its current position of market leader. The knowhow and expertise of its teams have been the basis for its internationalization. This strategy of giving an international scope to its experience in managing service companies has been a priority throughout 2012. It has been materialized in the creation of new companies, the consolidation of existing ones and an analysis of acquisitions in new countries where there is sufficient legal security.

The cases described below, such as the expansion of the AmeyCespa portfolio in the English waste market, the creation of a new service company in Poland and winning the first contracts in Qatar, are clear examples of the ability of Ferrovial Services to diversify its client portfolio into new geographical areas and reduce the risk of concentration.

Strategic lines: a clear vision 

Ferrovial Services’ Strategic Plan has progressed well during 2012 in all its lines. Their guiding principle is the generation of high value-added activities. The development of the new model of smart cities has been understood by Spanish city councils and work has begun on the first tenders; energy efficiency has become the common denominator of all contracts for the maintenance of buildings and infrastructure; and waste reuse, by recovering materials or energy, is seen as a prerequisite to reduce the amount of waste sent to landfills and generate additional value. The prior development of innovative tools has led to solutions being presented to the market that are clearly differentiated from those offered by competitors.

Santiago Olivares

Santiago Olivares

2012 Results

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491
operating cash flow million € (all-time high)
12.78
backlog billion € (all-time high)
services for
22
million citizens in
130
large european cities

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This is an electronic version of the 2012 Annual Report prepared by Ferrovial, S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page