Ferrovial - Annual Report 2012


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Ferroser is a company specialized in the comprehensive maintenance and conservation of infrastructures and buildings. Its areas of activity involve building and infrastructure management (facility management), energy management and maintenance of industrial plants and buildings in sectors as diverse as healthcare, banking, hotels and telecommunications.

Ferroser is also responsible for the maintenance and upkeep of roads, airports and urban roads, as well as for their signaling. The contracts relating to the comprehensive management of services include the management of sports centers, ambulances, and air traffic control centers and call centers.

As well as the contract for urgent medical transport of patients from the Community of Madrid, an important milestone in 2012, was the concession by AENA of the first contracts outsourcing air traffic control services. FerroNATS was created to this end. It combines Ferrovial Services’ knowledge of the airport sector with NATS’ technical and human resources in managing air traffic.

Operations at the control towers of Sabadell, Cuatro Vientos and Vigo airports began in November 2012. In 2013, services will begin in the control towers of Jerez, A Coruna, Seville, Valencia, Ibiza and Alicante.

Other highlights of 2012 are the following:

  • The contract for the management of lighting energy services in Soto del Real (Madrid) for the next 20 years. An innovative lighting technology and power management control system will be applied, which will make it possible to maintain the level of street lighting but reduce energy used by 80%.
  • The energy services contract with the Network of Bilbao Municipal Sports Centers (Bilbao Kirolak), which applies a pioneering computer program that will achieve reductions in energy consumption of up to 25%.
  • The agreement for the management of energy services and maintenance of municipal buildings and public lighting in Torrejón de Ardoz (Madrid) for the next 20 years for 65 million euro, which will allow the municipality to reduce its carbon footprint by 35% with savings of 8,585 MWh/ year.
  • The concession over the next 4 years of customer services provided by phone and in person to citizens of Madrid City Council and its network of Citizen Service Offices, under the name of Línea Madrid.
  • The concession by the Ministry of Public Works of the maintenance of various sections of the state highway network in Zaragoza, Madrid, Valencia, Salamanca, Segovia, Valladolid and Badajoz.
  • Extensions of the cleaning contracts for the Hospital Universitario la Paz and the Centro Hospitalario 12 de octubre.
  • The comprehensive maintenance of production facilities at the DELPHI factory in San Cugat.
  • The award of the contract for the integrated management of the buildings in the Universidad Europea de Madrid.
  • The comprehensive maintenance contract for the facilities of the Hospital San Roque de Maspalomas in Gran Canaria.
  • The contract extension for integrated service provision in the district of Villaverde in Madrid.
  • The agreement with the Ministry of Public Works for the maintenance and operation for a period of two years of the A-1 from Madrid to Irun, the N-120 from Logroño to Vigo, the N-232 from Vinaroz to Santander and the BU-12 Burgos airport access and access to the Bayas industrial park (Miranda de Ebro).

Energy efficiency

Ferroser develops a specific energy efficiency line designed to implement solutions to reduce the carbon footprint and energy costs by optimizing the use of industrial, residential and commercial facilities. The company offers a comprehensive solution within the energy services value chain, ranging from the initial energy audit of the facilities to contracts for integrated energy management with payment conditional on making agreed savings.

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This is an electronic version of the 2012 Annual Report prepared by Ferrovial, S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page