Ferrovial - Annual Report 2012

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Quality

Quality

Quality Management

Ferrovial is firmly committed to quality and the environment. The contracts in all the business areas contain quality and environment systems.

On most occasions these systems are certified according to ISO 9001 and 14001 standards and by the main accredited certification companies, including AENOR (Spanish Association for Standardization and Certification), SGS, BVQi (Bureau Veritas Quality International), BSI Group and DNV.

Since 2008 the Percentage of Certified Activity has been used to calculate the scope of certification of each company's systems and those of the group as a whole. This method is based on calculating the activities certified by a quality or environment system and the net turnover from of each activity.

In 2012, the average percentage of quality certified activity remained unchanged compared to 2011, at 81%.

The scope of certification has been extended in the Construction division to Colombia, Canada, Australia, India, the United Kingdom, Chile, Oman, Dubai and Poland. However, the percentage of certified activity has fallen as a result of increased activity in new countries that are still not within the scope of the current certifications.

The Toll Roads area has maintained the same scope of quality certifications as in 2011. The percentage of certified activity has fallen as there are toll roads that are in the final phase of entry into service.

Nevertheless, 100% of the contracts are managed with quality systems.

In the Services area, 100% of activity is certified.

In 2012, the average percentage of environment-certified activity increased by 11% on 2011, to 81%.

The Construction division has extended the scope of certification to Colombia, Canada, Australia, India, the United Kingdom, Chile, Oman, Dubai and Poland. However, the percentage of certified activity has fallen as a result of the increased activity in new countries that are still not within the scope of the current certifications. Nevertheless, 100% of the contracts are managed with quality systems.

The Toll Road area has environmentally certified the Eurolink toll road. As a result, the certification percentage has increased.

In the Services area, 100% of activity is certified.

All systems are internally audited by qualified teams that are independent of the audited area. The Company continues to make progress in these processes, with more than 1,300 internal quality and environment audits carried out. A total of 1,135 production centers have been audited in this phase.

The technicians have made 2,601 visits to ensure and maintain the quality and environment systems in the production centers.

attached files

Commitment

  • Satisfy client and user expectations.
  • Continuous improvement.
  • Intelligent dialog with stakeholders.

Lines of action

  • Preserve and increase user trust in the company, meeting their expectations for quality in our projects and services.
  • Promote procedural improvements.

2012 Milestones

  • Extended certification to new countries and contracts.
  • Sustained the level of ISO 9001 certified operations as a percentage of revenue.
  • Identified and updated applicable technical requisites.
  • Sustained the level of client satisfaction and complied with user expectations.

2013 Goals

  • Maintain the established quality management systems and extend their scope to new contracts.
  • Sustain the level of client satisfaction and compliance with user expectations.
  • Identify and update new technical requirements.
  • Launch the new internal TIG channel (Ferrovial.thinkingreen) as a way of sharing know-how.

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This is an electronic version of the 2012 Annual Report prepared by Ferrovial, S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page