Ferrovial - Annual Report 2012

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Quality

Normateca and Ambienteca

Ferrovial uses its Normateca and Ambienteca applications and internal procedures to guarantee compliance with all current legislation, regulations and agreements entered into with clients, thus fulfilling one of its core principles: "The value of commitment: We are an organization that delivers on its commitments. We abide by current legislation and fulfill the agreements signed with our customers and users, ensuring the quality and safety, as well as the environmental performance, of our products and services".

This enables the Ferrovial business areas to guarantee the impact on user safety throughout all the phases of the product and service life cycle.

The intrinsic characteristics of each activity mean that the Toll Roads area considers this aspect in infrastructure design, construction and management; the Construction area in the infrastructure construction phase; the Services area in infrastructure maintenance and management; the Water Treatment area in the plant design, construction and operation phase; and the Waste Management area throughout the whole of its process.

Improvements were made to Normateca over the year to incorporate international technical regulations. The tool currently includes 19,591 standards, of which 1,135 were incorporated over the last year.

Ambienteca has a total of 1,866 provisions, of which 77 have been incorporated over the last year.

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This is an electronic version of the 2012 Annual Report prepared by Ferrovial, S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page