Ferrovial - Annual Report 2012

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Quality

Management Indicators

Corporate Scorecard

In 2012, calculation of Scope 3 of the carbon footprint and monitoring of the reduction targets was included within the scorecard of indicators.

Quality-related Complaints

All the businesses have internal procedures in place which establish the methodology for detecting, identifying, recording and monitoring complaints made by customers about products or services.

Customer satisfaction

One of the objectives of the Company under Ferrovial's Quality and Environment Policy is to meet user and customer expectations.

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This is an electronic version of the 2012 Annual Report prepared by Ferrovial, S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page