Ferrovial - Annual Report 2012


Go to secondary menu

Corporate Scorecard

In 2012, calculation of Scope 3 of the carbon footprint and monitoring of the reduction targets was included within the scorecard of indicators. The Carbon Footprint is one of these indicators.

These indicators are a selection of those established by the divisions to control their main processes and are systematically sent to Ferrovial’s Quality & Environment Department.

The following table highlights the most significant indicators measured on our corporate scorecard.

The monitoring of the indicators establishes targets for improvement based on specific actions.

AreaMain aspects and processes measured by the indicators
Ferrovial Calculation of the Carbon Footprint (Scope 1, 2 and 3)
Monitoring of the reduction targets
Energy efficiency in buildings
Construction Effectiveness of worksite quality plans
Incidents reported at building sites
Close of complaints received by the end of the year
Toll Roads Toll road accident rate
Saturation of concessionaire toll lines
User satisfaction (through surveys)
Maintenance, cleaning and upkeep Undefined contract conditions
Service incidents and complaints index
Customer satisfaction (through surveys)
Road infrastructure accident and incident response time
Road infrastructure repair response time
Water treatment, urban solid waste and biosolid thermal sludge drying Flows treated without incident
Discharge incidents
Response time for carrying out corrective work orders
Customer satisfaction (through surveys)
Urban services Customer and user satisfaction (through surveys)
Amey Customer satisfaction

The monitoring of the indicators seeks to establish targets for improvement based on specific actions.

Go to main menu

© Copyright 2019. Ferrovial
  • Dow Jones Sustainabiliy Indexes
  • LBG Spain
  • The Global Compact
  • FTSE4Good
  • Carbon disclosure project
  • Corporate Responsibility Prime. Rated by oekom research

This is an electronic version of the 2012 Annual Report prepared by Ferrovial, S.A. for its stakeholders, which aims to be complete and accurate. The contents of this version can be checked by referring to the print version. A copy of the print version in PDF format is available to download on this web page